INIMA
Where words become business.
From the first written words on clay tablets to AI-powered commerce inside WhatsApp, Telegram, and every conversation channel.
The oldest interface. The newest intelligence.
Why INIMA
INIMA is inspired by inim, a Sumerian word associated with “word”, “matter” and “subject”. More than five thousand years ago, the first cities of Mesopotamia used signs pressed into clay to record goods, agreements, and transactions. Those marks were not just writing — they were infrastructure.
INIMA continues that idea for the age of AI: every message can become a structured business action. What once was recorded in clay is now executed in the cloud. The interface changes. The need for trust and commerce does not.
The INIMA Platform
Everything you need to run a conversational business — from catalog to courier.
INIMA Gateway
Connect any messaging channel — WhatsApp, Telegram, and more — through a unified inbound event pipeline.
INIMA Agent · Lalia
The AI agent that understands customer intent, navigates your catalog, and handles orders autonomously in any language.
INIMA Store
A full commerce catalog with products, variants, and modifier groups — browsable entirely through chat.
INIMA Pay
Accept PIX and card payments directly inside the conversation. No redirects. No external apps.
INIMA Courier
Real-time order tracking with status events and delivery timeline — transparent from checkout to doorstep.
INIMA Resolve
Complaints, disputes, refunds, delivery issues, and human handoff. Every conversation is an auditable record.
Built for scale, enforced by design
Every message is a possible transaction. Every transaction is protected.
Conversational Commerce
Customers browse catalogs, add items to cart, and checkout entirely through WhatsApp and Telegram — as natural as chatting with a friend.
Policy Guardrails
Built-in content filters block off-topic requests, competitor redirects, abusive language, and off-hours orders before they reach your team.
AI Orchestration
A 16-node LangGraph state machine handles media detection, intent routing, and policy evaluation on every conversation thread.
From Clay to Cloud
The first written records emerge in Mesopotamia — not poetry or religion, but inventory. Words pressed into clay organize grain, livestock, copper, and trade routes.
A customer named Nanni writes to the copper merchant Ea-nāṣir complaining about poor-quality goods and broken promises. The medium is clay. The problem is customer experience. Almost four thousand years later, the problem remains familiar: promise, delivery, trust, and resolution.
INIMA brings that same idea — the word as infrastructure — into the age of AI. A message becomes intent. Intent becomes action. Action becomes a transaction with payment, tracking, and support — all inside a chat thread.
Start with a message.
Create your workspace, connect your channels, and let INIMA turn every conversation into a business opportunity.